BASIC RETURNS GUIDELINES

All product returns must meet BROMBEREK TECHNOLOGY LLC's return policies in order for BROMBEREK TECHNOLOGY LLC to issue a return order. Provided BROMBEREK TECHNOLOGY LLC has return rights with its Vender/suppliers, BROMBEREK TECHNOLOGY LLC only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of BROMBEREK TECHNOLOGY LLC's invoice:

·        Factory Sealed (in fully resellable condition - i.e. no stickers, markings, etc.)

·        Defective or Dead on Arrival (DOA)

·        Open - Non Defective

IF BROMBEREK TECHNOLOGY LLC DOES NOT HAVE RETURN RIGHTS TO THE VENDER,
THE PRODUCT IS NON-RETURNABLE.

Types of returns that you can request from BROMBEREK TECHNOLOGY LLC Customer Care:

·        Replacement returns of products damaged on arrival - , If requested, a replacement order can be created and BROMBEREK TECHNOLOGY LLC ships the replacement product as soon as the product is available.

·        Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, BROMBEREK TECHNOLOGY LLC credits your account. Custom-configured products cannot be returned for credit.

Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned back to the customer.

All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower.

For your Returns Order to be issued and honored, your Accounts with BROMBEREK TECHNOLOGY LLC must be current.

Products Returned Without a Valid Returns Order: Products not authorized for return shall be defined as an "unauthorized return". Unauthorized returns may be returned to you at your expense or BROMBEREK TECHNOLOGY LLC may, in its sole discretion, issue a credit for the current price or the cost of goods less a 30 percent handling fee. BROMBEREK TECHNOLOGY LLC will not be liable for any loss or damage to unauthorized returns.

Custom Orders/Products Returns Not Allowed:All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to BROMBEREK TECHNOLOGY LLC. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to BROMBEREK TECHNOLOGY LLC.

Additional Products Not Eligible for Returns:

·        End-of-Life Products

·        Original Equipment Manufacturer (OEM) Products

Refusal of Orders: Refused orders may be subject to a cancellation fee. Call BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545 before refusing any shipment. Failure to call may result in credit refusal, and products will be returned to you at your expense.

RETURNS SHIPPING GUIDELINES

For BROMBEREK TECHNOLOGY LLC to process your return in a timely manner, please review the information and follow the procedures outlined below:

·        Use the original manufacturers' boxes and packaging.

·        Package all returns to prevent damage in transit.

·        All returns must have a return order number printed on the return shipping label.

·        Do not write addresses or return order numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.

·        All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.

·        All returns must be received by Tech Data within 30 days from the date the return order number is issued. Return order numbers are only valid for 30 days.

·        BROMBEREK TECHNOLOGY LLC WILL PROVIDE call tags or shipping labels for returns.

DEAD ON ARRIVAL (DOA) / DEFECTIVE RETURNS

Provided BROMBEREK TECHNOLOGY LLC has return rights with its Venders/suppliers, BROMBEREK TECHNOLOGY LLC will accept the return of products as long as the RA is issued within THIRTY (30) DAYS from the date of BROMBEREK TECHNOLOGY LLC's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.

Manufacturer returns policies are subject to change without notice.

In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.If you have a DOA or defective product, please call BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545.

Technical Support: When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product. This service may be available to you with a small fee.

SEALED PRODUCT RETURNS

Provided BROMBEREK TECHNOLOGY LLC has return rights with its VENDERS/suppliers, BROMBEREK TECHNOLOGY LLC will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of BROMBEREK TECHNOLOGY LLC's invoice.

All products must have been purchased from BROMBEREK TECHNOLOGY LLC and your account with BROMBEREK TECHNOLOGY LLC must be current.

To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee are returned to you at your expense. Credit will be issued at current pricing.

Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

FREIGHT DAMAGE GUIDELINES

In order for BROMBEREK TECHNOLOGY LLC to process your Freight Damage claim quickly and efficiently:

  • Contact BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545 within 10 Days of the date of delivery to report the claim. LTL shipments received short or damaged must be notated on the POD at time of signing.

·        Provide BROMBEREK TECHNOLOGY LLC Customer Care with condition of the product, tracking number, contact name and phone number where package is located. (Address must be the same as the address where the product was delivered or the claim is no longer valid and will be denied.)

·        The carrier should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to BROMBEREK TECHNOLOGY LLC VENDER within 7-10 business days. Please keep this receipt for your records in case the product is not returned to BROMBEREK TECHNOLOGY LLC VENDERS.

  • In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545.

RETURNS SHIPPING GUIDELINES

For BROMBEREK TECHNOLOGY LLC to process your return in a timely manner, please review the information and follow the procedures outlined below:

·        Use the original manufacturers' boxes and packaging.

·        Package all returns to prevent damage in transit.

·        All returns must have a return order number printed on the return shipping label.

·        Do not write addresses or return order numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.

·        All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.

·        All returns must be received by Tech Data within 30 days from the date the return order number is issued. Return order numbers are only valid for 30 days.

·        BROMBEREK TECHNOLOGY LLC WILL PROVIDE call tags or shipping labels for returns.

DEAD ON ARRIVAL (DOA) / DEFECTIVE RETURNS

Provided BROMBEREK TECHNOLOGY LLC has return rights with its Venders/suppliers, BROMBEREK TECHNOLOGY LLC will accept the return of products as long as the RA is issued within THIRTY (30) DAYS from the date of BROMBEREK TECHNOLOGY LLC's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.

Manufacturer returns policies are subject to change without notice.

In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.If you have a DOA or defective product, please call BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545.

Technical Support: When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product. This service may be available to you with a small fee.

SEALED PRODUCT RETURNS

Provided BROMBEREK TECHNOLOGY LLC has return rights with its VENDERS/suppliers, BROMBEREK TECHNOLOGY LLC will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of BROMBEREK TECHNOLOGY LLC's invoice.

All products must have been purchased from BROMBEREK TECHNOLOGY LLC and your account with BROMBEREK TECHNOLOGY LLC must be current.

To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee are returned to you at your expense. Credit will be issued at current pricing.

Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

FREIGHT DAMAGE GUIDELINES

In order for BROMBEREK TECHNOLOGY LLC to process your Freight Damage claim quickly and efficiently:

  • Contact BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545 within 10 Days of the date of delivery to report the claim. LTL shipments received short or damaged must be notated on the POD at time of signing.

·        Provide BROMBEREK TECHNOLOGY LLC Customer Care with condition of the product, tracking number, contact name and phone number where package is located. (Address must be the same as the address where the product was delivered or the claim is no longer valid and will be denied.)

·        The carrier should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to BROMBEREK TECHNOLOGY LLC VENDER within 7-10 business days. Please keep this receipt for your records in case the product is not returned to BROMBEREK TECHNOLOGY LLC VENDERS.

  • In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact BROMBEREK TECHNOLOGY LLC Customer Care at 815-408-6315 EXT. 4545.